At Lions Cleaning Services LLC, we understand that plans can change. If you need to cancel your cleaning service, we offer a refund for cancellations made at least 24 hours before the scheduled cleaning date.

1. Eligibility for Refund: To be eligible for a refund, cancellations must be made at least 24 hours before the agreed-upon cleaning appointment. Cancellations made within 24 hours of the scheduled cleaning will not be eligible for a refund.

2. Refund Process: To initiate a refund, please contact our customer support team at [your contact email or phone number]. Provide your booking details, and we will guide you through the refund process. Refunds will be processed using the original payment method.

3. Processing Time: Refunds will be processed promptly once the eligibility criteria are met. Please note that the processing time may vary based on your payment provider and could take a few business days.

4. No-Show or Late Cancellation: Cancellations made within 24 hours of the scheduled cleaning or no-shows will not be eligible for a refund. We appreciate your understanding as our cleaning teams allocate time and resources based on scheduled appointments.

5. Special Circumstances: In certain exceptional circumstances, we may consider refund requests for cancellations made within 24 hours. Please contact us to discuss your situation, and we will assess each case individually.

6. Contact Us: If you have any questions or concerns regarding our refund policy or need assistance with the cancellation process, please reach out to our customer support team at services@lionscleaningservices.com or 614) 584-9807